When you enter into an IT service and support contract, most companies will include a disclaimer in their contract known as the Service- Level- Agreement (SLA) for response times. So, why doesn't Network Depot have them? Normally, SLA response …
[Read more...] about SLA Response Times- and Why Network Depot Doesn’t Have Them.
Power outages can be really annoying, especially for businesses. For the most part though, they are seen as a frustration that you need to put up with until the power comes back on, and then everything goes back to normal. However, this is not always …
[Read more...] about Power Outage Can Cause Trouble for Your Business without Data Recovery
Our next book in our Business Owner's Bookshelf series is on a book called "The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It" by Michael E. Gerber. I have to start off by saying that I really enjoy this book. When …
[Read more...] about The Business Owner’s Bookshelf: The E-Myth Revisited
When we speak with potential clients, one aspect of our business they always ask about is how our help desk tiers work. They are usually very surprised to hear that we don't use the traditional system of Help Desk Tiers. Traditionally in this …
[Read more...] about What are Help Desk Tiers, and How Do They Work?
There is a new market out there for hackers and virus-makers that is on the verge of booming- the cell phone market. Back when cell phones were only used for making calls, it was very difficult to send a computer-type virus and infect a network of …
[Read more...] about How Did I Get A Virus On My Cell Phone?
When I got to work this morning and sat down to check my email, I almost immediately noticed a little pain in my hand. This pain is not new, but it got me thinking about a condition that is becoming more and more common these days- carpal tunnel …
