Network Depot has been a proud provider of expert IT support for various organizations located throughout Ashburn, VA. The implementation of the most effective enterprise-level tech solutions and capabilities is easy for us, due to our close collaboration with smaller to medium-sized business. With over 20 years of solid experience under our belts, our Ashburn IT services have a reputation of giving the best proactive solutions, flat-rate IT support and customer service.
Flat-Fee IT Support and Management
The comprehensive tech support services we offer are based on a philosophy of flat rates and the concentration on avoiding any added charges needed for things that may happen on a normal day. Once we launch a project with a new client, we come out and check out the existing setup, to best determine how much the monthly fee should be for our services. This makes it possible for many types of businesses to generate a budget they can rely on, all while taking advantage of the many advantages our Ashburn IT Support Services have to offer. Our flat fees allow companies, and those who run them, to rest assured no hourly charges will ever be levied.
Managed Server Care
Any organization that owns and operates either a cloud or local server must have a plan in place that will ease any hassles associated with setting up new equipment or losing data as they grow larger. The Network Care module of our services includes both on and off-site assistance, making charges per incident completely irrelevant and unnecessary. Your bottom line is safe because of the proactive maintenance we perform, which is targeted specifically to avoid the costly downtime that could impact it negatively.
Network Care And Security
By using our Desktop & User Care, you can create extremely detailed configurations and reports of all activity performed through the Network Operations Center, or NOC. Examples of some of the things we keep track of include serial numbers, warranties, service responses, license expiration and tons more.
Software Licensing and Management
One of the requisites to using the newest and latest in software in your business is acquiring the appropriate license, enough for as many workstations the software will be installed on. We take this requisite very seriously and take all necessary steps to ensuring licenses are current and they are being utilized within acceptable parameters.
Content Filtering
Goofing around on the internet can be a problem in the workplace, which makes OneStepAhead’s Content Filtering Solution such a welcome addition. Complete control over which sites can be visited by different employees is retained, without having to input each web address manually. The filtering system notices any content deemed inappropriate and blocks it, all while keeping only a very small footprint on workstations to avoid bogging them down.
Cloud Services
One of the most effective methods for the reduction of the costs dealing with the setting up and maintaining of IT capabilities, all while increasing the amount of efficiency your business enjoys, is Cloud IT. When you use cloud services, you are privy to all the benefits that come from an expertly-run data center, all while avoiding the cost and man hours to run it yourself.
Effective IT Support Solutions
Companies that opt to use the support services provided by Network Depot can look forward to less downtime, a decrease in issues and problems, and an overreaching improvement in their overall operations.
Comprehensive IT Support Services
The experience our team of consummate professionals possesses has made it possible for us to grow and develop the needed infrastructure to allow our clients to run successfully, all while keeping them safe from any number of issues that may arise down the line. Capabilities provided by our IT support services include:
- Product Sales
- Backup & Recovery
- Apple Support
- Computer Hardware Support
- Helpdesk
- IT Consulting
- IT Vendor Relation Management and Support
- Mobile Office
- Network Care and Security
- Cloud Services
- Remote Monitoring and Maintenance
- Software Licensing and Management
Helpdesk
One of the single most important parts of the service provided by Network Depot’s complete IT support is the Help Desk. Each of our professional techs can handle any support request deftly, both in the identifying and fixing of the technical issue. No matter what kind of tech issue you may have, we can handle it through either on or off-site service.
IT Consulting
Understanding which direction your business is heading in, not just where it has been so far, is something our IT consultants and tech support feel very strongly about. Speed, productivity, experience by the client, functionality growing revenue streams are all areas we concentrate on, with optimizing these areas key in providing a better experience for your customers. Automating different operations can also be explained and implemented, allowing your employees heightened productivity no matter where or when they are.
Remote Monitoring and Maintenance
Once we begin service with a new client, we install a copy of our monitoring software on each server and workstation. A notice is sent to the NOC if the software detects any unnatural condition. Our software then creates a ticket that is sent to a technician for investigation and resolution.
The most important part of this software is a remote-access tool that makes it possible for techs to see exactly what is on the screen of the affected computer, without leaving their desk. Not only seeing, they can also navigate around the operating system, hunting down any issues before they become critical. This service is also provided for a flat rate, and can head off any potential disasters before they get out of hand.
An extremely easy and effective way to destroy program errors and safety concerns is using remote maintenance. Due to all the malware, viruses and Trojan horses developed every day, it is crucial that you keep both firmware and software current. Essential maintenance is performed remotely, including everything your business computers may need.
Hardware Firewall Solutions
A key component in the first line of defense of your network is an Enterprise-level Firewall, capable of both protecting your data completely and making sure unwanted parties have no access to your network. Extras provided by this comprehensible solution include the ability to keep watch over your internet connection, avoid packet drops and downtime and monitor throughput. Clients will also avoid annoying sluggishness from installed workstations, due to the extremely small footprint of the software.
Product Sales
Network Depot is proud to provide a full-service sales department worthy and capable of meeting all your business’ IT needs and wants. Place an order for your equipment and a tech will assemble the components, so that you can use it as soon as you take it out of the box. Major brand names that are part of the Network Depot lineup include:
- HP
- Salesforce
- Dell
- SonicWall Firewalls (a dell brand)
- Lenovo
- Quickbooks
- Cisco
- Microsoft
- and much more!
Virtual CIO Service
A honed skill possessed by all of our IT professionals is that of working with each customer to locate which are the perfect solutions for each tech-related issue. We use our Virtual CIO service to come up with a “road map” that specifically targets the profitability of your organization. Because of this, our Virtual CIO service becomes an invaluable tool when the time for evaluating the tech needs of your business arrives. Information included on this specialized road map is varied, consisting of
- Budget Reviews
- Company Guidelines and Procedures
- Inventory Reporting and Future Network Planning
- Organizational Computing Requirements
- User Needs and Opinions
- IT Vendor Relation Management and Support
- Present and Future Business Strategies
The members of our IT management team work hand in hand with software, third-party solutions and hardware vendors to find the best solutions to reduce expenses, and present the most suitable candidates to satisfy all hardware and software requirements. We are happy to provide simple services, such as a brief consultation, on up to a complete program on managing your infrastructure.
Data Backup & Disaster Recovery
By using our Backup & Disaster recovery plan, you can rest assured knowing that not even a natural or man-made disaster can keep us from restoring your data to wherever you choose. No matter what or how serious the problem is, our trustworthy Backup & Recovery service is up to the challenge of completely restoring all of your data.
24/7 Access to IT Experts
Regardless of what time of day or evening it may be, our support plans give you access to a ready Help Desk and support team, all eager to provide the perfect solution in a timely manner.
Computer Hardware Support
Part of all of the services offered by Network Depot is the handy support for physical tech hardware itself. We take stock of the hardware you have in place and formulate a fair fee per month to support it. If any of your components break, we can have a fix in place as quickly as possible.
Mobile Office
Network Depot is especially adept at figuring out which mobile devices and platforms work best for each company in giving them the peak of connectivity and productivity. No matter what type of device you are looking into, be they iPhones, iPads, Androids or many others, our technicians will be helpful without a doubt.